These Terms and Conditions govern your use of the website (the Site) and your relationship with Gems Direct (Pvt) Ltd and Gems Direct (we or us). Please read them carefully as they affect your rights and liabilities under the law.

Colour & Clarity

Each gemstone is unique and tends to have different inclusions. This is a sign which can help differ natural stones from synthetics. Gems Direct tries its best to provide an actual representation of the colour and clarity of the product which is visible to the naked eye. Images from different angles and videos are provided for the customer to get a better understanding of the gemstone. However, it must be noted that varying inclusions are visible from different angles and different magnifications.

Note, that all gems do not show the same colour from all angles. Most stones on the website have a possibility that the face-up colour can change when the stone is viewed in a different angle, because of their doubly refractive nature.

Colours can change according to the display it is viewed through. We have taken all measures to showcase all gemstone colours accurately. However, we cannot guarantee that the actual colour of the gemstone will match the colour viewed through each individual display.

Laboratory Reports

Gems Direct assures that it only deals in stones mined from the earth and does not deal with any synthetic or imitation gems. The reports of the stone that are given on the website are a representation of the reports from the respective laboratories where the stones were tested. Although Gems Direct ensures that there are no errors to the best of its ability, Gems Direct is not liable for any errors made by the laboratories which produce each of the reports.

Use of the Site

The Site is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the Site, you agree to be bound by these Terms and Conditions which govern your use of the Site and all services provided in connection with these. All orders and purchases made on the Site will

also be governed by the Terms and Conditions of Gems Direct and that of Hatton National Bank PLC relating to online payments. These Terms and Conditions do not affect your statutory rights.


All designs, photographs, trademarks, images, texts, video clips, graphics and other materials on this website are owned by Gems Direct and should not be utilized elsewhere unless prior written authorization has been obtained from Gems Direct.


All items presented on our website are available for purchase unless stated otherwise. Each item is unique. We reserve the right to cease supplying goods at any time.


We reserve the right to change and update our terms, conditions and policies from time to time without prior notice.

Applicable Law

All matters relating to your access to, and use of the Site shall be interpreted, construed and enforced in accordance with the Laws of Sri Lanka and shall be subject to the exclusive jurisdiction of the Sri Lankan Courts.


You agree to defend, indemnify and hold harmless us, our officers, directors, employees, suppliers and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site.


If any parts of these Terms and Conditions are deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these Terms and Conditions and it will not affect the validity and enforceability of the remaining provisions.

Force Majeure

We shall not be liable for any delay or failure to perform obligations under these Terms and Conditions or any transaction arising due to causes beyond our reasonable control and without fault or negligence on our part, including but not limited to, Acts of God such as an earthquake, fire, explosion, storm, flood, pandemics or other adverse weather conditions; Force Majeure such as war, riots, civil disorder, terrorism, strikes, lockouts or other industrial action, confiscation or other action by government agencies.


Gems Direct (Pvt) Ltd is a company registered in Sri Lanka and operates only through the website Gems Direct will not be held liable for any other person or entity falsely claiming to offer similar products under any similar brand name or company name.

Gems Direct will not be held liable for any unexpected technical issues, delays, malfunctions, malware and/or malicious attacks for your data or devices used. Gems Direct is an E-commerce platform and does not require you to download or install any software from our website onto your device.

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